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Training & Tech Tips

Guides, downloads, standards, and operational notes for field technicians.

28 Resources
5 Categories
23 C Spire
⚡ Quick Access Most-used resources — always available
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Speedtest by Ookla
App Downloads
Android iOS
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eero — Troubleshooting Quick Reference (Job Aid)
CSpire
📋 General 2 🔌 Fiber Installation 2 📱 App Downloads 3
📌 Pinned 📚 Training Mediacom

Granite Installation Guide

Training guide provided by Granite

🌐 Link Mediacom

Mediacom Maestro

Modem provisioning for Mediacom

📚 Training Mediacom

( Multilink Fiber Connector ) Surelight® & OptiDrop Field Installable - SC/APC | SC/UPC, Singlemode/Multimode - Installation Video

00:00 Intro
00:07 Product Overview
00:17 Tools Required
00:21 Scissors
00:27 Visual Fault
00:33 Fiber Stripper
00:41 Teflon Cleaner
00:48 Cleaver
00:55 Lint Free Alcohol Wipe
01:01 Pen/Marker
01:06 Step 1 – Slide the Boot
01:17 Step 2 – Mark the Fiber
01:27 Step 3 – Strip Fiber to Buffer
01:36 Step 4 – Strip the Buffer to Glass Fiber
01:48 Step 5 – Clean the Glass Fiber
01:56 Step 6 – Align the Cleaver
02:04 Step 7 – Cleave
02:11 Step 8 – Attach the Visual Fault Light
02:20 Step 9 – Remove the Retainer Clip
02:27 Step 10 – Insert Fiber + Verify Light
02:41 Step 11 – Lock the Connector
02:48 Step 12 – Slide the Boot
02:53 Step 13 – Remove Fault Light
03:03 Step 14 – Clean Connector and Replace Dust Cap
03:18 Outro

This video demonstrates the installation process for Multilink’s Surelight® & OptiDrop™ Field Installable Connectors.
MoreShow Less
00:00 Intro
00:07 Product Overview
00:17 Tools Required
00:21 Scissors
00:27 Visual Fault
00:33 Fiber Stripper
00:41 Teflon Cleaner
00:48 Cleaver
00:55 Lint Free Alcohol Wipe
01:01 Pen/Marker
01:06 Step 1 – Slide the Boot
01:17 Step 2 – Mark the Fiber
01:27 Step 3 – Strip Fiber to Buffer
01:36 Step 4 – Strip the Buffer to Glass Fiber
01:48 Step 5 – Clean the Glass Fiber
01:56 Step 6 – Align the Cleaver
02:04 Step 7 – Cleave
02:11 Step 8 – Attach the Visual Fault Light
02:20 Step 9 – Remove the Retainer Clip
02:27 Step 10 – Insert Fiber + Verify Light
02:41 Step 11 – Lock the Connector
02:48 Step 12 – Slide the Boot
02:53 Step 13 – Remove Fault Light
03:03 Step 14 – Clean Connector and Replace Dust Cap
03:18 Outro

This video demonstrates the installation process for Multilink’s Surelight® & OptiDrop™ Field Installable Connectors.
📚 Training

Termination Instructions for FASTConnect® SC Connector on 900um

Step by step termination instruction for the AFL FASTConnect SC connector (GREEN) on 900um fiber optic cable.

📌 Pinned 📱 App

Speedtest by Ookla

Discover the speed of your mobile connection or wifi network with easy, one-tap testing—accurate anywhere thanks to our massive global server network.

📱 App Mediacom

Oracle Field Service

Mediacoms Oracle Field Service

📱 App Mediacom

Viavi Mobile Tech

VIAVI Mobile Tech is a technician productivity app that automates synchronizations with StrataSync for VIAVI test instruments. Test results are automatically backed up in the cloud and new limit plans and configurations can be deployed to individual technicians from StrataSync. Up-to-date manuals, quick cards, training videos, and technical support can be accessed on demand within the app. Test results are further enhanced with geolocation data to help associate technician work with customer locations. A File Manager allows test reports to be dowloaded from the instrument and sent to other mobile apps including email. SmartAccess Anywhere codes can be shared via SMS and email. Test instrument interfaces can be viewed from your mobile device. MoreShow Less
VIAVI Mobile Tech is a technician productivity app that automates synchronizations with StrataSync for VIAVI test instruments. Test results are automatically backed up in the cloud and new limit plans and configurations can be deployed to individual technicians from StrataSync. Up-to-date manuals, quick cards, training videos, and technical support can be accessed on demand within the app. Test results are further enhanced with geolocation data to help associate technician work with customer locations. A File Manager allows test reports to be dowloaded from the instrument and sent to other mobile apps including email. SmartAccess Anywhere codes can be shared via SMS and email. Test instrument interfaces can be viewed from your mobile device.